The Day of Service

7 articles

Do I need to be home during my service?

No, you do not have to be home during the cleaning. You can simply provide entry and lock instructions via our online booking form or you can send them via email, text, or by calling us.

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How many cleaners will arrive for my appointment?

Either a solo cleaner or a team (which is comprised of two or more members) will arrive for your appointment. This depends on the availability of cleaners for the date and time you booked for and dep…

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Should I leave a tip?

Does the cleaning quote include tip? The price for a cleaning does not include a tip, however, tipping is not required and the Service Professionals do not expect a gratuity for the service delivered…

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Home has no electricity, hot water, or air conditioning/heat.

In order for a cleaning to take place the following conditions must be met: Cleaner(s) must be given access to the property during the booked appointment time. Electricity and hot water must be on an…

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The Dos and Don'ts for your cleaning appointment

Although we make it easy to book your cleaning, you still play an active role in making sure the cleaning goes well. As a guideline here are some dos and don'ts that you should follow: Dos. Pickup an…

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How can I leave a note for my cleaner(s)?

If you would like to leave a note for the cleaner(s) you can email us at team@qleen.com or you can give us a call and one of our office teammates would be happy to add the note for your appointment.…

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How long will the cleaning take?

We take pride in our work and have a fantastic team of cleaning professionals. With our collective experience, we have an average cleaning time as follows: Homes in Good or Average Condition: 60 - 90…

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