Booking a Service

11 articles

​How do I book a cleaning online?

Booking online is simple and straight forward: Follow these steps: Visit www.qleen.com/book to use our online booking application. Enter the details about your home details (square footage, beds, bat…

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CLEANING CHECKLISTS: What is the difference between Standard / Deep / Move In-Out / Heavy Duty Cleanings?

At Qleen, we offer three levels of service for your home that are designed to suit the most common needs for home cleanings. Our Standard, Deep, and Move In/Out services are best described with the c…

Updated by Patrick Tracy

I have a coupon code or gift code, how do I use it?

If you have a coupon code or gift code you can enter it when booking online. Please note that only one discount can be applied per cleaning and a discount or coupon code can only be used once per hou…

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Can my online quote change?

Yes, your quote can change! The good news is if you completed your booking with accurate information regarding your home, there is little reason for your quote to change. That's because a quote chang…

Updated by Josie Paolini

When will my credit card be charged for the cleaning?

We require a credit card to be provided in order to make and reserve an appointment, but your card will not be charged until the day of your appointment.

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Can I book a cleaning for a vacation rental?

Of course! We love helping our vacation rental owning customers. We know that having a quality cleaning plays a big part in you receiving a great rating from your vacation rental property guests. Ple…

Updated by Josie Paolini

Excluded Services and Appointment Restrictions

Review the following guidelines prior to booking to make sure your cleaning requirements do not conflict with the following appointment restrictions and exclusions. This is not an exhaustive list and…

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What are add-on services and how do they work?

Add-on services are extra services you can include in your cleaning to make your cleaning fit your needs. Note: add-on services can be included to further customize your cleaning. Here are a few exam…

Updated by Jason

Can I book a post construction cleaning?

Post Construction cleaning guidelines: Please review the post construction cleaning guidelines prior to booking an appointment: Pricing for Post Construction cleaning. Cleanings are billed starting a…

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Do you cover commercial cleaning services?

Yes! If you have a commercial building or office we can help with your cleaning needs. Please visit our online quote request form and one of our representatives will reach out to you with a quote and…

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What is a "heavy duty" cleaning?

A heavy duty service includes the same checklist that you booked, but for home conditions that require more attention, supplies, and time. Heavy-duty is included for homes that have not been professi…

Updated by Jason