• Home
  • Services
  • Book Online
  • Contact

Getting Started

How can I get a quote?

Do cleaners bring their own supplies?

How does pricing work?

How does Qleen work?

What areas do you cover?

What forms of payment are accepted?

What is the Qleen Service Guarantee?

Who are the Service Pros that use Qleen?

Customer Service Hours - Contact us

Booking a Service

How do I book a cleaning online?

CLEANING CHECKLISTS: What is the difference between Standard / Deep / Move In-Out / Heavy Duty Cleanings?

I have a coupon code or gift code, how do I use it?

Can my online quote change?

When will my credit card be charged for the cleaning?

Can I book a cleaning for a vacation rental?

Excluded Services and Appointment Restrictions

What are add-on services and how do they work?

Can I book a post construction cleaning?

Do you cover commercial cleaning services?

What is a "heavy duty" cleaning?

Managing Appointments

I am no longer available for my appointment. What can I do?

I am not happy with my cleaning. What can be done?

Are there any cancellation fees?

The Day of Service

Do I need to be home during my service?

How many cleaners will arrive for my appointment?

Should I leave a tip?

Home has no electricity, hot water, or air conditioning/heat.

The Dos and Don'ts for your cleaning appointment

How can I leave a note for my cleaner(s)?

How long will the cleaning take?

Service Pros Help

Getting Started

Get the Qleen App for Pros

Welcome to the Qleen Platform

Qleen Team Docs

CS and Pro Departments

Vacation Rental Checklist

How to Handle a New Client Call

What do our adders cost?

All Categories ​>​ ​Qleen Team Docs

Qleen Team Docs

3 articles

CS and Pro Departments

1 article by 1 author

How to Handle a New Client Call

How to Handle New Client Calls: There are key pieces of information you will need in order to assist a potential caller into becoming a permanent client. After answering the call with our standard gr…

Updated 2 years ago by Josie Paolini

What do our adders cost?

What do our add-ons cost?. Add-ons are based on square footage as well as whether a home is occupied (Standard, Deep, Recurring, etc.) or not (Move-Out). If you have to quote services to a client, pl…

Updated 2 years ago by Josie Paolini

Powered by HelpDocs (opens in a new tab)

Powered by HelpDocs (opens in a new tab)

Contact